Cancellation of Order before Dispatch
1.
The Company hereby
informs User that User's receipt of an electronic or other form of order
confirmation does not signify the Company's acceptance of User's order, nor
does it constitute confirmation of the Company's offer to sell. The Company
reserves the right at any time after receipt of User's order to accept or
decline User's order for any reason. The Company further reserves the right any
time after receipt of User's order, after prior notice to User, to supply less
than the quantity User ordered of any item. User's order will be deemed
accepted by the Company upon shipment of products or performance of services
that User has ordered as indicated by the Company's servers. Title to goods and
all risk of loss passes to User upon delivery to the common carrier. The
Company may require additional verifications or information before accepting
any order.
2.
The Company shall have
the right to refuse or cancel any orders placed for Products listed at an
incorrect price, rebate or refund, or containing any other incorrect
information or typographical errors. The Company shall have the right to refuse
or cancel any such orders whether or not the order has been confirmed and
User's credit/ debit/ cash card charged. If User's credit/ debit/ cash card has
already been charged for the purchase and User's order is cancelled, the
Company shall immediately issue a credit to User's credit/ debit/ cash card
account for the amount of the charge.
3.
User shall be entitled
to cancel an order of any Product, booked on the Website, by placing a "Cancel Order" request, by logging a
call with Companys Customer Care Centre by phone on 8108104300.
4.
"Cancel
Order" can be placed
any time after booking of order but before status of order changes into
"handed over to Delivery Boy" on the Website.
Cancellation Policy for Store Pick Up Service
1.
The order for purchase
of the Products placed by the User using the Store Pick Up Service can be
cancelled by the User at the Store on approval by the Store manager on the sole
condition that the User makes a fresh purchase at the Store.
Return Policy for Home Delivery of Products
after Dispatch (Only in case of defective, damage and dead on arrival or what
you have got is different from what you have ordered)
1.
All Products purchased
from the Website enjoy fifteen (1) days 'Return Policy'.
2.
Any Product, purchased
from the Website, can be returned to the Company within One (1) days of
delivery of the same to User by placing a "Cancel Order" request by
logging a call with Company's Customer Care Centre by phone on 8108104300.
3.
Any Product purchased
from the Website can be returned to the Company only if the Product supplied by
the Company is damaged, defective or the Product received is different from the
Product that was ordered.
4.
The User shall ensure
that he/she does not accept the delivery of any Product whose original
packaging is damaged or tampered in any manner.
5.
In the event if User,
on removing the packaging of the Product, finds the Product is damaged and/or
defective and/or is different from the Product that was ordered, User shall
immediately intimate the Company’s Customer Care Centre about such damage
and/or defect and/ or difference and the Company shall arrange for the
replacement of the Product or refund of price of the Product along with
shipping charges, if any, collected by the Company in the unlikely event of the
Company being unable to replace the damaged and/or defective Product. For any
Refund or Exchange / Replacement of Product the relevant provisions of Refund
and Exchange shall apply as given herein.
6.
In case of
Cancellation (Return / Replacement) of order after delivery of the Product to
User, the Company will arrange pick up of the Product to be returned. User will
assist and cooperate fully to return the Product with its manuals, booklets,
warranty card, accessories, freebies and packing materials or any other thing
which were delivered to User along with the Product being returned. At the time
of pickup the User will be provided with acknowledgement of pick up by the
Company’s Delivery Boy. User should retain the said acknowledgment and quote or
product the same in all his/her future communications with the Company in this
regard.
All free gifts, in original packing as
delivered and unused condition, must be returned along with the Product in case
of cancellation of order of the Product with which the free gift(s) is/are
given.
Exchange / Replacement for Home Delivery after
Dispatch of Products (Only in case of defective, damage and dead on arrival or
what you have got is different from what you have ordered)
1.
In case the Product is
found having certain defect(s) immediately after delivery of the same, User can
request for exchange/ replacement of the Product any time after delivery of the
Product but not later than One (1 ) days from the date of delivery of the
Product (which do not require any demo/installation) or One (1)days from date
of demo/installation (if manufacturing/working defect is discovered at the time
of demo/installation for those Products which require demo/installation), by
placing 'Exchange'/ 'Replacement Request' on the Website or by registering a
call on the Company’s Customer Service Centre at 8108104300. In case any free
item delivered to User is found defective then the Company shall arrange the
replacement of the Free Item only and the main Product shall not be replaced.
2.
In case User decides
to get replacement of the Product due to certain defect in the Product as
provided above, then the Company will arrange pick up of the Product to be
exchanged/ replaced. However, User agrees to assist and cooperate to return the
Product with all its accessories, freebies, original packing materials and such
declaration duly signed by User as may be suggested by Customer Service Centre
while registering call for return/replacement.
3.
Subject to the
provisions as set out here in above, User hereby agrees and understands that
she/ he cannot return any Products purchased on the Website at any katewala.com
store. Products can be returned by User only by registering lodging a 'Return'
request' by logging a call on the Companys Customer Service Centre at 8108104300.
4.
In case of any defect
arising after delivery of the Product or after demo/installation of the Product
as the case may be, such defects will be serviced by the respective manufacturer/brand
in accordance with respective manufacturer's warranty terms.
5.
In case User opts for
replacement of the Product due to any defect at the time of delivery or
demo/installation of the Product, User will have to ensure that the Product is
returned in undamaged and saleable condition including all accessories and
manuals. There should be no signs of external damage on the packaging,
including the original carton. Kindly refer to the Returns sections on the
Website for further detail on the Return Process.
6.
Pay-on-Delivery Order
Cancellations/Replacement
·
If you want to cancel the order, please do so by calling at our call centre 8108104300
or when our executive calls you up for the order verification.
·
Once an order is delivered it cannot be returned/ cancelled in case of any
(defect/damage in transit/what you see is what you don't get) it could only be
replaced.
· We would only be returning the product in
case we run out of stock and the remittance would be done via cheque which
would be delivered at the address customer has put at the time of placing the
order within Seven (7) days.
· All eligible refunds for Pay on Delivery
transactions will happen in the Users Account via NEFT.
The User will be bound by the return policy of
the Company and shall not hold the Company liable for any loss that she/ he may
incur due to cancellation of the order.
No Warranty for Freebies
Free gifts given with any of the Product
purchased from the Website will not be exchanged and/or covered under any kind
of warranty.
It is expressly provided that if any Products
are not available with the Company for an exchange, the money shall be refunded
to the User in accordance with the Refund Policy of the Company as set out herein.
Replacement Policy for Store Pick-up
Transactions
·
The Store Pick-up
Replaceable Products must be presented for replacement within One (1) days of pick-up of the Products from the
respective Store.
·
The original invoice
must be presented at the time of replacement.
·
The Store Pick-up
Replaceable Products must be returned in an undamaged and saleable condition
including all the accompanying accessories and manuals. There should be no
signs of external damage on the packaging, including the original carton.The
Company's shall have the sole right to make a decision in respect to the
condition of the Store Pick-up Replaceable Products which shall be final and
binding.
·
For further details,
please refer to the Exchange policy on the invoice or contact the Customer
Service Centre at 8108104300
2.